If you have sent a complaint to the registry by e-mail, the registry will send you a confirmation of receipt.
We will review the complaint. Please note that it will take more time for us to process the matter if it contains several different questions. If the complaint does not give reason to take measures, we will notify you about it as soon as possible.
We can also refer a complaint concerning social welfare and health care services to a wellbeing services county or private service provider for processing as an objection. Similarly, a complaint concerning early childhood education and care may be referred for processing as an objection to the office or official in charge of early childhood education and care.
After we have started to investigate the complaint, we will obtain the reports and documents we consider necessary. When we request a clarification, we will send all documents you have submitted to us to the object of the complaint. If necessary, we may also ask you for a response to the reports received.
Once a decision regarding your complaint has been issued, we will notify you of the outcome. If you have filed a complaint on behalf of another person and the complaint involves confidential matters, we will only send you the decision if you have submitted a power of attorney to us. In any case, we will notify you that a decision has been made on the complaint.