If the Regional State Administrative Agency concludes that a violation has been committed, it can order the lost property office to remedy the violation by a certain deadline. If the violation is serious, we can also order the lost property office to refrain from certain operations or close it down altogether for a period up to six months. We can threaten to fine the lost property office if it fails to comply.
If a lost property office is found to be operating without a licence, we can close it down. All items in the possession of the lost property office are forfeited to the police in these cases.
We do not have the competence to settle civil claims against lost property offices, such as claims for damages. These kinds of claims must be taken to the competent court. The Consumer Disputes Board can give recommendations as to how a dispute between a consumer and a business should be resolved. However, the Consumer Disputes Board can refuse to entertain a case if the consumer has not first been in contact with the Consumer Advisory Service.