- Individuals
- Licences, notices and applications
- Alcohol serving and sales
- Animals
- Animal breeding
- Animal health control
- Animal husbandry
- Animal shows and displays
- Animal transport authorisations
- Animal welfare certification
- Animal welfare violations
- Broiler stocking density notifications
- Contagious animal diseases
- Destruction of animals
- Laboratory animals
- Notifications relating to professional or large-scale keeping of animals
- Outdoor cattle grazing
- Wild animal farming
- Burials
- Corporate governance enforcement
- Education and culture
- Property development, housing and joint property management associations
- Real estate or letting agents
- Social welfare and health care
- Water and the environment
- Wealth and assets
- Work and occupational safety and health
- Guidance and advice
- Aerial forest fire surveillance
- Alcohol marketing
- Competition and consumer affairs
- Contagious animal diseases
- Coordination and enforcement of health care services for prisoners and the armed forces
- Customers’ rights
- Estate agents and letting agents
- Food control
- Free-range pigs and poultry
- Health protection
- Medicines
- Patients’ rights
- Restaurants and coronavirus
- Romani affairs
- Tobacco control and enforcement
- Water and the environment
- Wealth and assets
- Welfare and public health
- Challenging decisions
- Enforcement and reporting violations
- Licences, notices and applications
- Businesses
- Licences, notices and applications
- Alcohol serving and sales
- Animals
- Animal breeding
- Animal husbandry
- Animal health control
- Animal shows and displays
- Animal trade notices
- Animal transport authorisations
- Broiler stocking density notices
- Contagious animal diseases
- Destruction of animals
- Disinfection of livestock transport vehicles
- Disposal of water from animal transport vehicles
- Notifications relating to professional or large-scale keeping of animals
- Outdoor cattle grazing
- Private veterinary care provision
- Reindeer husbandry
- Wild animal farming
- Laboratory animals
- Burials
- Corporate governance enforcement
- Education and culture
- Property development, housing and joint property management associations
- Real estate or letting agents
- Social welfare and health care
- Tobacco sales
- Water and the environment
- Wealth and assets
- Work and occupational safety and health
- Guidance and advice
- Aerial forest fire surveillance
- Alcohol marketing
- Competition and consumer affairs
- Contagious animal diseases
- Coordination and enforcement of health care services for prisoners and the armed forces
- Estate agents and letting agents
- Food control
- Free-range pigs and poultry
- Medicines
- Quality assurance of social services
- Restaurants and coronavirus
- Rights and status of customers
- Rights and status of patients
- Water and the environment
- Romani affairs
- Wealth and assets
- Welfare and public health
- Self-regulation
- Enforcement and reporting violations
- Licences, notices and applications
- Government agencies
- Licences, notices and applications
- Guidance and advice
- Advice on the Finnish Health Protection Act
- Aerial forest fire surveillance
- Contamination of water supply
- Coordination and enforcement of health care services for prisoners and the armed forces
- Coordination of tobacco control
- Environmental health audits and consultancy
- Food
- Libraries
- Medicines
- Quality assurance of social services
- Rights and status of customers
- Rights and status of patients
- Romani affairs
- Veterinary medical care
- Water and the environment
- Welfare and public health
- Self-regulation
- Enforcement and reporting violations
- Customer service
Price information
We ensure that the way in which prices of goods and services are displayed in retail stores and advertisements complies with the law. Prices must be prominently displayed in, for example, shops and shop windows, online stores and newspaper advertisements.
The prices of goods and services must be disclosed in a clear and unambiguous manner in all forms of marketing. Prices must be given in a way that is understandable to consumers and easy to spot. The Finnish Government Decree on the Disclosure of Price Information in Advertisements lays down clear principles for the disclosure of price information.
We advise businesses and help them to comply with these principles. We can order businesses to rectify any inadequacies in the way in which they display prices. If a business owner fails to react to our warnings, we can ban them from marketing their goods or services and threaten to fine them if they do not comply with the ban. Our enforcement role requires us to communicate actively with businesses and, if necessary, send an inspector to visit their premises in person.
The Finnish Competition and Consumer Authority and the Consumer Ombudsman are responsible for cases that require interpretation of the law. Ultimately, the rules on the disclosure of price information are set by the Finnish Market Court. Enforcing regulations on false advertising and contractual terms is the responsibility of the Finnish Competition and Consumer Authority.
Frequently asked questions
Get in contact with the business owner and let them know about the issue.
Alternatively, you can report non-conformances to your nearest Regional State Administrative Agency. Make sure to include at least the following information:
- the name and contact information of the non-compliant business
- whether you are reporting issues with prices displayed in store or in advertisements
- details about the product, product group or service in question.
We will contact the business owner or, if necessary, visit their premises in person.
In the event of a dispute between a consumer and a business, our advice is for the consumer to lodge a written complaint with the business owner. Help and advice on individual cases are available from the Finnish Competition and Consumer Authority’s consumer advisors.