- Individuals
- Licences, notices and applications
- Alcohol serving and sales
- Animals and animal testing
- Animal breeding
- Animal health control
- Animal husbandry
- Animal shows and displays
- Animal transport authorisations
- Animal welfare certification
- Animal welfare violations
- Broiler stocking density notifications
- Contagious animal diseases
- Destruction of animals
- Laboratory animals
- Notifications relating to professional or large-scale keeping of animals
- Outdoor cattle grazing
- Wild animal farming
- Burials
- Corporate governance enforcement
- Education and culture
- Property development, housing and joint property management associations
- Real estate or letting agents
- Social welfare and health care
- Water and the environment
- Wealth and assets
- Work and occupational safety and health
- Guidance and advice
- Aerial forest fire surveillance
- Alcohol marketing
- Contagious animal diseases
- Coordination and enforcement of health care services for prisoners and the armed forces
- Customers’ rights
- Estate agents and letting agents
- Food control
- Free-range pigs and poultry
- Health protection
- Medicines
- Patients’ rights
- Restaurants and COVID-19
- Romani affairs
- Tobacco control and enforcement
- Welfare and public health
- Competition and consumer affairs
- Challenging decisions
- Enforcement and reporting violations
- Licences, notices and applications
- Businesses
- Licences, notices and applications
- Alcohol serving and sales
- Animals and animal testing
- Animal breeding
- Animal husbandry
- Animal health control
- Animal shows and displays
- Animal trade notices
- Animal transport authorisations
- Broiler stocking density notices
- Contagious animal diseases
- Destruction of animals
- Disinfection of livestock transport vehicles
- Disposal of water from animal transport vehicles
- Notifications relating to professional or large-scale keeping of animals
- Outdoor cattle grazing
- Private veterinary care provision
- Reindeer husbandry
- Wild animal farming
- Laboratory animals
- Burials
- Corporate governance enforcement
- Education and culture
- Property development, housing and joint property management associations
- Real estate or letting agents
- Social welfare and health care
- Tobacco sales
- Water and the environment
- Wealth and assets
- Work and occupational safety and health
- Guidance and advice
- Aerial forest fire surveillance
- Alcohol marketing
- Competition and consumer affairs
- Contagious animal diseases
- Coordination and enforcement of health care services for prisoners and the armed forces
- Estate agents and letting agents
- Food control
- Free-range pigs and poultry
- Health protection
- Medicines
- Quality assurance of social services
- Restaurants and coronavirus
- Rights and status of customers
- Rights and status of patients
- Romani affairs
- Tobacco control and enforcement
- Wealth and assets
- Welfare and public health
- Self-regulation
- Enforcement and reporting violations
- Licences, notices and applications
- Government agencies
- Licences, notices and applications
- Guidance and advice
- Aerial forest fire surveillance
- Contamination of water supply
- Coordination and enforcement of health care services for prisoners and the armed forces
- Coordination of tobacco control
- Environmental health audits and consultancy
- Food
- Libraries
- Medicines
- Quality assurance of social services
- Rights and status of customers
- Rights and status of patients
- Romani affairs
- Veterinary medical care
- Welfare and public health
- Self-regulation
- Enforcement and reporting violations
- Alcohol serving and sales
- Anti-Money Laundering Act
- Competition and consumer affairs
- Education and culture
- Enforcement of alcohol serving and sales
- Estate agents
- Food
- Occupational safety and health
- Oversight of rescue services
- Reporting local authority misconduct
- Resale royalty rights
- Social welfare and health care
- Customer service
Challenging decisions
The Regional State Administrative Agency is the appeal authority in issues separately provided for in the legislation.
You can file a claim for rectification with us at the Regional State Administrative Agency concerning certain decisions by the education provider concerning pupils and students. In addition, we process claims for rectification on decisions concerning special care programmes and special care services.
As a result of a claim for rectification, we can overturn or change a decision, if it is unlawful. We may also reject the claim for rectification.
How to file a claim for rectification
There is no separate form for filing a claim for rectification, but it must be filed in writing.
The claim for rectification must include the following information:
- which aspects of the decision you are challenging and why
- name and contact information of the party filing the claim for rectification (postal address, e-mail, telephone number)
- a copy or image of the decision with the appeal instructions.
You can also attach other documents that support the claim to the claim for rectification.
Send the claim for rectification and its attachments by post or by e-mail to our registry. A link to the contact information of Regional State Administrative Agency’s registries is provided at the bottom of this page.
In matters related to pupils and students, the claim for rectification must be filed within 14 days of receiving the decision. In matters related to special care, the appeal period is 30 days.
Processing the claim for rectification is free of charge.
You can appeal these decisions
In pre-primary and basic education, you can appeal a decision on:
- school admission (including local school, secondary option school, flexible basic education)
- the right to education in religion and ethics
- special support
- special education arrangements
- extended compulsory education
- starting basic education a year earlier or later
- repeating a year
- final assessment
- progress in studies (grade-independent studies).
In general upper secondary education, you can appeal a decision concerning:
- student admission
- additional time for completing the studies
- loss of student place
- accreditation of completed studies
- special study arrangements
- the right to education in religion and ethics
- progress in studies
- final assessment
- the right to participate in the matriculation examination or a test included in the examination.
In basic education in the arts, you can appeal a decision on:
- student fees
- student admission.
In special care, you can appeal a decision concerning:
- receiving special care services
- approving an individual special care programme.
What is a special care programme?
A special care programme must be drawn up for everyone whose development or mental activity has been hindered or interrupted due to an illness or injury that is congenital or that occurred during their formative years. Certain services can be granted to the person as special care. In that case, the services provided based on other legislation have not been sufficient or suitable. The need for services is based on intellectual disability and a need for special care.
The services arranged as special care in accordance with the Act on Special Care for People with Intellectual Disabilities must be based on a special care programme.
The special care programme is a decision that shows:
- the services granted as special care
- the way in which special care is implemented
- when the special care programme will be revised.
This means that it summarises all services the client receives as special care. Because the decision can be appealed, a claim for rectification can be filed on the decision.
Based on the special care programme, the municipality makes the decision to implement services for the client as special care. A claim for rectification on these decisions can also be filed with the Regional State Administrative Agency.
You can find more information in the Handbook on Disability Services by the National Institute for Health and Welfare, for example.