Customer service

Our customer service provides advice on questions concerning the tasks of the Regional State Administrative Agency. 

When your question concerns occupational safety and health, contact the national occupational safety and health helpline directly. For questions about the environment, contact the national customer service for environmental enquiries.

Contact us

Advice for

  • employment contracts
  • wages
  • working hours
  • annual holidays 
  • other matters related the terms of employment.

Call:

  • Mon-Fri at 9–15
  • +358 (0)295 016 620

Please use email in order to send

  • various applications
  • notices
  • further clarifications and requests for documents or information, such as requests for register extracts.

Send email: 

Occupational Safety and Health Administration's services and contact information (tyosuojelu.fi)

Send mail to the Regional State Administrative Agency whose region is concerned. You can check the list of municipalities to see under which Regional State Administrative Agency’s domain each municipality is. 

List of municipalities

Regional State Administrative Agencies and ELY Centres’ customer service for environmental enquiries:

  • advice on initiating matters
  • guidance for using the ymparisto.fi online service
  • answers to questions and responses to feedback. 

Call:  

  • Mon-Fri at 9–16
  • +358 (0)295 020 900

Customer service for environmental enquiries (in Finnish, ely-keskus.fi)

Please use email in order to send

  • various applications
  • notices
  • further clarifications and requests for documents or information, such as requests for register extracts.

Send email:

  • Regional State Administrative Agencies for Southern Finland and Southwestern Finland: [email protected]
  • Regional State Administrative Agency for Eastern Finland: [email protected]
  • Regional State Administrative Agency for Western and Inland Finland: [email protected]
  • Regional State Administrative Agencies for Northern Finland and Lapland: [email protected]

Send mail to the Regional State Administrative Agency whose region is concerned. You can check the list of municipalities to see under which Regional State Administrative Agency’s domain each municipality is. 

List of municipalities

The registry receives official documents and records them in the case management system. Recorded items include 

  • various applications
  • notices
  • further clarifications and requests for documents or information, such as requests for register extracts.
    • Contact details of the registries of Regional State Administrative Agencies are available on the Registry services page

Secure email https://turvaviesti.avi.fi/

  • When sending material containing confidential or otherwise sensitive information, use secure email.
  • For more information on sending secure email, visit our Registry services page

Normal emails are not encrypted, and someone could in theory intercept your message and get access to private information. When your message contains confidential or sensitive material, use secure email. 

Our secure email service is able to handle even large attachments. Please note that the secure connection only works at this address: https://turvaviesti.avi.fi/.

You can use our services in many different ways. For more information, see the Services page.

Services page