The activities of the Regional State Administrative Agencies will end at the end the year 2025. Most of our tasks will be transferred to the new Finnish Supervisory Agency, which will launch its operations on 1 January 2026. Tasks related to animal health and welfare and to food will be transferred to the Finnish Food Authority. Competition and consumer administration tasks will be transferred to the Finnish Competition and Consumer Authority.
Read more: Reform of regional state administration
Our customer service provides advice on questions concerning the tasks of the Regional State Administrative Agency.
When your question concerns occupational safety and health, contact the national occupational safety and health helpline directly. For questions about the environment, contact the national customer service for environmental enquiries.
Use an electrical form to submit a question, request advice, or submit a contact request to our Customer Service. Use of the form will require Suomi.fi e-Identification. Contact form: Questions for the Regional State Administrative Agency customer service.
Send email:
Our service is open Mon-Fri 9:30–15:30. Please note that 10-11 am is the busiest time for customer service.
Our phone numbers are +358 (0)29 501 6780 (Finnish) and +358 (0)29 501 6781 (Swedish).
Calls to Regional State Administrative Agencies are charged at the standard landline rate or the rate set by the caller’s mobile operator.
In the phone menu, select
Between 9:30 a.m. and 11 a.m., you may be offered the opportunity to submit a call-back request. If you submit a call-back request, our Customer Service will call you back from a number beginning with 0295 within the same day. We recommend that you select a call-back request if you are offered an opportunity to do so.
In addition to customer service, the frequently asked questions on our page will also help you. There you will find the most common questions and answers related to our task areas.
Advice for
Call:
Please use email in order to send
Send email:
Occupational Safety and Health Administration's services and contact information (tyosuojelu.fi)
Send mail to the Regional State Administrative Agency whose region is concerned. You can check the list of municipalities to see under which Regional State Administrative Agency’s domain each municipality is.
Regional State Administrative Agencies and ELY Centres’ customer service for environmental enquiries:
Call:
Customer service for environmental enquiries (in Finnish, ely-keskus.fi)
Please use email in order to send
Send email:
Send mail to the Regional State Administrative Agency whose region is concerned. You can check the list of municipalities to see under which Regional State Administrative Agency’s domain each municipality is.
The registry receives official documents and records them in the case management system. Recorded items include
Secure email https://turvaviesti.avi.fi/
Normal emails are not encrypted, and someone could in theory intercept your message and get access to private information. When your message contains confidential or sensitive material, use secure email.
Our secure email service is able to handle even large attachments. Please note that the secure connection only works at this address: https://turvaviesti.avi.fi/.
You can use our services in many different ways. For more information, see the Services page.
