- Individuals
- Licences, notices and applications
- Alcohol serving and sales
- Animals
- Animal breeding
- Animal health control
- Animal husbandry
- Animal shows and displays
- Animal transport authorisations
- Animal welfare certification
- Animal welfare violations
- Broiler stocking density notifications
- Contagious animal diseases
- Destruction of animals
- Laboratory animals
- Notifications relating to professional or large-scale keeping of animals
- Outdoor cattle grazing
- Wild animal farming
- Burials
- Corporate governance enforcement
- Education and culture
- Property development, housing and joint property management associations
- Real estate or letting agents
- Social welfare and health care
- Water and the environment
- Wealth and assets
- Work and occupational safety and health
- Guidance and advice
- Aerial forest fire surveillance
- Alcohol marketing
- Competition and consumer affairs
- Contagious animal diseases
- Coordination and enforcement of health care services for prisoners and the armed forces
- Customers’ rights
- Estate agents and letting agents
- Food control
- Free-range pigs and poultry
- Health protection
- Medicines
- Patients’ rights
- Restaurants and coronavirus
- Romani affairs
- Tobacco control and enforcement
- Water and the environment
- Wealth and assets
- Welfare and public health
- Challenging decisions
- Enforcement and reporting violations
- Licences, notices and applications
- Businesses
- Licences, notices and applications
- Alcohol serving and sales
- Animals
- Animal breeding
- Animal husbandry
- Animal health control
- Animal shows and displays
- Animal trade notices
- Animal transport authorisations
- Broiler stocking density notices
- Contagious animal diseases
- Destruction of animals
- Disinfection of livestock transport vehicles
- Disposal of water from animal transport vehicles
- Notifications relating to professional or large-scale keeping of animals
- Outdoor cattle grazing
- Private veterinary care provision
- Reindeer husbandry
- Wild animal farming
- Laboratory animals
- Burials
- Corporate governance enforcement
- Education and culture
- Property development, housing and joint property management associations
- Real estate or letting agents
- Social welfare and health care
- Tobacco sales
- Water and the environment
- Wealth and assets
- Work and occupational safety and health
- Guidance and advice
- Aerial forest fire surveillance
- Alcohol marketing
- Competition and consumer affairs
- Contagious animal diseases
- Coordination and enforcement of health care services for prisoners and the armed forces
- Estate agents and letting agents
- Food control
- Free-range pigs and poultry
- Medicines
- Quality assurance of social services
- Restaurants and coronavirus
- Rights and status of customers
- Rights and status of patients
- Water and the environment
- Romani affairs
- Wealth and assets
- Welfare and public health
- Self-regulation
- Enforcement and reporting violations
- Licences, notices and applications
- Government agencies
- Licences, notices and applications
- Guidance and advice
- Advice on the Finnish Health Protection Act
- Aerial forest fire surveillance
- Contamination of water supply
- Coordination and enforcement of health care services for prisoners and the armed forces
- Coordination of tobacco control
- Environmental health audits and consultancy
- Food
- Libraries
- Medicines
- Quality assurance of social services
- Rights and status of customers
- Rights and status of patients
- Romani affairs
- Veterinary medical care
- Water and the environment
- Welfare and public health
- Self-regulation
- Enforcement and reporting violations
- Customer service
Package holiday operators
Regional State Administrative Agencies are responsible for ensuring that package holiday operators who have a legal obligation to register their business have done so and that they have a legally binding guarantee in place to protect their customers. A ‘package holiday’ is one made up of two or more travel services, such as transport and accommodation.
Package holiday operators who ask their customers to pay for their holiday in advance must register their business and guarantee their ability to provide the promised services. The guarantee is designed to protect customers in the event of the operator’s insolvency by refunding any advance fees paid by the customers and ensuring that they can get back home from their holiday destination. The controller of the travel guarantee register is the Finnish Competition and Consumer Authority, which also decides whether or not operators have an obligation to register.
Advice and guidance
Notify your nearest Regional State Administrative Agency if you discover that a package holiday operator who should be registered does not appear in the travel guarantee register. We will use the information you provide to evaluate the nature of the operator’s business and determine whether they should be registered. The final decision as to whether or not an operator should register is down to the Finnish Competition and Consumer Authority. Help and advice on disputes between consumers and package holiday operators are available from the Finnish Competition and Consumer Authority’s consumer advisors.
Suspected registration violations can be reported, in your own words, by post or by email to the registry of the Regional State Administrative Agency in whose jurisdiction the operator is established. A link to the contact information of Regional State Administrative Agencies’ registries is provided below.
Topics that might interest you
Finnish Competition and Consumer Authority
Further information about the oversight of package holiday operators