A reply letter is usually sent if the Regional State Administrative Agency has assessed a matter and finds that the complaint or enforcement case does not reveal any unlawful conduct or negligence falling within the scope of the Regional State Administrative Agency’s competence that would give rise to measures by the Regional State Administrative Agency.
No consequence means that investigation has revealed that the matter is in order or that the shortcoming is so minor that the supervisory authority considers the guidance given in the decision to be sufficient for the procedure laid down in the law.
If the Regional State Administrative Agency finds deficiencies in the operations of a wellbeing services county or private service provider either on the basis of an inspection visit or reports received, it may issue administrative guidance for future operations in its decision. The different forms of administrative guidance are expressing an opinion, drawing attention, and the strictest one is a warning. In other words, the supervisory authority may inform the subject of supervision of the authority’s understanding of the lawful procedure or draw the attention of the subject of supervision to the appropriate organisation of activities and the requirements of good governance. If these means are not sufficient, we can issue a warning to the subject of supervision.
The supervisory authority may also issue an improvement notice for the subject of supervision to rectify the identified deficiency or other shortcoming.
For example, the Regional State Administrative Agency may also provide oral guidance during an inspection visit with the purpose of guiding the service provider to correcting deficiencies or shortcomings without delay. Guidance can also be provided for identifying risks in the client service processes to prevent the endangerment of client safety.
As a last resort, we can issue a binding order to the organisation to rectify deficiencies or eliminate shortcomings. When we issue an order, we set a deadline for taking the necessary measures. An order can be enforced with a conditional fine, for example. To ensure client or patient safety, the Regional State Administrative Agency may also suspend operations, prohibit the use of a service unit or a part thereof immediately or cancel the registration of a service provider or a service unit.