Accessibility: Privacy statement for feedback provided via the feedback form and by email

Personal data refers to any information that can be directly or indirectly linked to a natural person.

On this page, we will outline the instructions we follow, our methods for processing and storing your data, and what rights you have. These guidelines will never limit the rights granted to you by the General Data Protection Regulation or any other legally valid decision.

Personal data is used for processing feedback and contacts. The processing of personal data is based on Article 6, subsection e of the GDPR and section 10 of the Act on the Provision of Digital Services.

The legal basis for the processing of your data is Article 6(1)(e) of the GDPR (EU 2016/679), which provides that data is processed for performing tasks carried out in the public interest or in the exercise of official authority vested in the Regional State Administrative Agency. 

The contact details of the person giving the feedback or submitting the notification, including their name, e-mail and telephone number. Feedback can also be submitted on the saavutettavuusvaativaatimukset.fi website without providing contact information.

Personal data consists of personal data submitted using the feedback form or notification form on the saavutettavuusvaatimukset.fi website and personal data contained in the feedback sent to the accessibility monitoring unit of the Regional State Administrative Agency for Southern Finland by e-mail to [email protected].

Personal data are not transferred outside the EU or the EEA.

Your personal data will only be stored at the Regional State Administrative Agencies for as long as it is necessary for the task and, depending on the storage periods specified in the Archives Act (831/1994), Opens in a new window, in the regulations of the National Archives Service and the archive formation plan of the Regional State Administrative Agencies.

The information sent using the feedback form saved in the database of the saavutettavuusvaatimukset.fi website is automatically deleted two weeks after the feedback has been sent.

Personal data is only processed by officials at the Regional State Administrative Agencies, whose duties involve this processing. The technical supplier protects the personal data it processes using the necessary technical, organisational and administrative methods as required by law.
The prevention of attacks against the service, physical security and continuous management of information security have been implemented using cloud service components. The environment is protected by firewalls. All administrator IDs are always personal. Security settings require that all passwords meet the criteria for a good password. The service is only accessible to administrators who need access to perform their work tasks. Persons processing personal data are obligated to confidentiality and secrecy, or they are otherwise subject to an appropriate statutory confidentiality obligation. The spread of viruses has been prevented structurally in the used cloud services.

The processing of your personal data also does not involve automatic decision-making or profiling.

The tasks of the Regional State Administrative Agencies referred to in this notification have been centralised nationally to one Regional State Administrative Agency, which is responsible for the processing of your personal data as the controller:

Regional State Administrative Agency for Southern Finland
Area of jurisdiction: all of Finland
Visiting address: Wähäjärvenkatu 6, Hämeenlinna
Postal address: P.O. Box 1, 13035 AVI, Finland
Telephone: +358 295 016 000
Registry: kirjaamo.etela(at)avi.fi

Regional State Administrative Agency for Southern Finland
Visiting address: Wähäjärvenkatu 6, Hämeenlinna
Postal address: P.O. Box 1, 13035 AVI, Finland
Telephone: +358 295 016 000
Registry: kirjaamo.etela(at)avi.fi

Right to be informed of the processing of personal data 

You have the right to know what we use your information for and how. 

The aim of this notification is to give you an overall idea of the processing of personal data that is the subject of this notification at the Regional State Administrative Agency. If you feel that this notification does not give you the overall idea we are aiming to provide, we have failed in our goal. In this case and whenever you have questions about the processing of personal data by Regional State Administrative Agencies, you can contact the Data Protection Officer for the Regional State Administrative Agencies (see contact details below).

Right to access to your personal data 

You can request and receive a copy to your personal data that we have in our register by sending a signed information request form by letter or email to the Regional State Administrative Agency's registry. We will implement your request unless we have a legitimate reason to refuse realising your rights.

You have the right to receive information about whether we process your personal data in our activities. If we do not process your personal data, you have the right to be informed about this as well.

Form: Request to access personal data (in Finnish)

Send a written request to the Regional State Administrative Agency’s registry.

Right to request that inaccuracies be corrected and missing information be added 

If you notice any omissions or inaccuracies in your personal data, you have the right to request that we update these. In such a case, we ask that you indicate which information is incorrect and how the information should be changed or which information should be supplemented and how. 

Form: Request for the correction of inaccurate personal data and to restrict the use of personal data (in Finnish)

Send a written request to the Regional State Administrative Agency’s registry.

Restricting the use of your information 

If you believe that the information we are processing that concerns you is incorrect, that it is being processed unlawfully, or you oppose the processing of your information, you may ask us to restrict the processing of your information.  

Form: Request for the correction of inaccurate personal data and to restrict the use of personal data (in Finnish)

In that case, we can only process your data 

  • with your consent 
  • if we need the data for the purpose of establishing, submitting or defending a legal claim 
  • in the public interest 
  • to protect the rights of another person. 

If we limit the processing of your data on the basis of your request, we are obligated, as far as possible, to notify all those to whom the data was previously disclosed. 

Send a written data restriction request to the Regional State Administrative Agency’s registry. 

Right to object to the processing of personal data 

You have the right to object to us processing your personal data. You can do so at any time giving reasons related to your specific personal situation.

In that case, we will no longer be allowed to process your personal data unless there is a significant and substantiated reason that supersedes your interests, rights and freedoms, or if the processing of the data is necessary to establish, present or defend a legal claim. 

Send your written and justified request to the Regional State Administrative Agency's registry. 

If you believe that your personal data has been processed in a manner that is violated to the law, you can file a complaint or complain to the Office of the Data Protection Ombudsman about the processing of your data. However, we recommend that you first contact the Regional State Administrative Agencies' Data Protection Officer (see contact details below).

Contact information for the Data Protection Officer and further information on data protection
Office of the Data Protection Ombudsman

Contact information

Data Protection Officer
tel. +358 295 018 015
[email protected]

You can contact the Regional State Administrative Agencies' Data Protection Officer if you need more information on the processing of personal data by Regional State Administrative Agencies. Contact the Regional State Administrative Agency's registry office, if you have any questions concerning the exercising of your rights in matters related to the processing of your personal data. The contact details for the registry office can be found below. If your matter concerns the processing of your personal data by an organisation other than the Regional State Administrative Agency, you must first contact the relevant organisation or its data protection officer.

Queries relating to exercising your rights as a data subject should be addressed to the registry of the Regional State Administrative Agency for Southern Finland:

Regional State Administrative Agency for Southern Finland
Wähäjärvenkatu 6, Hämeenlinna
PO Box 1, 13035 AVI
tel. +358 295 016 000
[email protected]