Individuals
- Individuals
- Customer service
- Licences, notices and applications
- Alcohol serving and sales
- Animals
- Animal breeding
- Animal health control
- Animal husbandry
- Animal shows and displays
- Animal transport authorisations
- Animal welfare certification
- Animal welfare violations
- Broiler stocking density notifications
- Contagious animal diseases
- Destruction of animals
- Laboratory animals
- Notifications relating to professional or large-scale keeping of animals
- Outdoor cattle grazing
- Wild animal farming
- Burials
- Corporate governance enforcement
- Education and culture
- Property development, housing and joint property management associations
- Real estate or letting agents
- Social welfare and health care
- Water and the environment
- Wealth and assets
- Work and occupational safety and health
- Guidance and advice
- Aerial forest fire surveillance
- Alcohol marketing
- Competition and consumer affairs
- Contagious animal diseases
- Coordination and enforcement of health care services for prisoners and the armed forces
- Customers’ rights
- Estate agents and letting agents
- Food control
- Free-range pigs and poultry
- Health protection
- Medicines
- Patients’ rights
- Restaurants and coronavirus
- Romani affairs
- Tobacco control and enforcement
- Water and the environment
- Wealth and assets
- Welfare and public health
- Challenging decisions
- Enforcement and reporting violations
- Businesses
- Customer service
- Licences, notices and applications
- Alcohol serving and sales
- Animals
- Animal breeding
- Animal husbandry
- Animal health control
- Animal shows and displays
- Animal trade notices
- Animal transport authorisations
- Broiler stocking density notices
- Contagious animal diseases
- Destruction of animals
- Disinfection of livestock transport vehicles
- Disposal of water from animal transport vehicles
- Notifications relating to professional or large-scale keeping of animals
- Outdoor cattle grazing
- Private veterinary care provision
- Reindeer husbandry
- Wild animal farming
- Laboratory animals
- Burials
- Corporate governance enforcement
- Education and culture
- Property development, housing and joint property management associations
- Real estate or letting agents
- Social welfare and health care
- Tobacco sales
- Water and the environment
- Wealth and assets
- Work and occupational safety and health
- Guidance and advice
- Aerial forest fire surveillance
- Alcohol marketing
- Competition and consumer affairs
- Contagious animal diseases
- Coordination and enforcement of health care services for prisoners and the armed forces
- Estate agents and letting agents
- Food control
- Free-range pigs and poultry
- Medicines
- Quality assurance of social services
- Restaurants and coronavirus
- Rights and status of customers
- Rights and status of patients
- Water and the environment
- Romani affairs
- Wealth and assets
- Welfare and public health
- Self-regulation
- Enforcement and reporting violations
- Animals
- Competition and consumer affairs
- Education and culture
- Enforcement of alcohol serving and sales
- Estate agents
- Food
- Local government pilots on employment
- Occupational safety and health
- Oversight of rescue services
- Reporting local authority misconduct
- Social welfare and health care
- Wealth and assets
- Government agencies
- Customer service
- Licences, notices and applications
- Guidance and advice
- Advice on the Finnish Health Protection Act
- Aerial forest fire surveillance
- Contamination of water supply
- Coordination and enforcement of health care services for prisoners and the armed forces
- Coordination of tobacco control
- Environmental health audits and consultancy
- Food
- Libraries
- Medicines
- Quality assurance of social services
- Rights and status of customers
- Rights and status of patients
- Romani affairs
- Veterinary medical care
- Water and the environment
- Welfare and public health
- Self-regulation
- Enforcement and reporting violations
Aldo chatbot helps with alcohol licensing
Aldo provides customer service 24/7. It is programmed to answer frequently asked questions about alcohol licensing.
Aldo is a chatbot, i.e. a software application that is capable of conversing with humans and providing customer service. Aldo’s name is an abbreviation of the Finnish for “digital coordination of alcohol licences”.
Aldo’s job is to point customers directly to the forms or sources of information that they need and to explain where the forms and supporting documents should be sent.
Aldo is under constant development to make it more and more effective. It is part of Regional State Administrative Agencies’ customer-friendliness trial, the results of which are being analysed at the moment.
Please note that Aldo only works with the https protocol. If you do not get a reply from Aldo, open the application at https://www.avi.fi/web/avi/aldo.